Everything, answered.
How it works, what it costs, and what happens to your money. If something isn't here, we're a WhatsApp message away.
The basics
How does ThynkPay actually work?
Merchants get a QR code. Customers scan it (with ThynkPay or any banking app that supports NIBSS transfers) and type the amount. The money lands in the merchant's ThynkPay wallet — a real bank account at Providus Bank — which can be withdrawn to any Nigerian bank at any time.
How fast does the money arrive?
Wallet-to-wallet payments (customer → merchant) settle in under 5 seconds. Bank withdrawals (your ThynkPay wallet → your Nigerian bank account) settle within minutes — usually under 60 seconds.
Do I need a POS machine?
No. Just a phone that can display a printed QR code (or photos of it for your customers). No special hardware required.
Money & fees
Is my money safe?
Yes. Your money sits at Providus Bank, a CBN-licensed Nigerian commercial bank. ThynkPay is the app on top — like how WhatsApp uses your phone's data plan. Even if ThynkPay stopped existing, your money would still be at Providus and you could withdraw it directly through them.
What does it cost?
For merchants: no setup fee, no monthly fee. Free for amounts under ₦500. ₦5 for ₦500–₦2,000, ₦10 for ₦2,000–₦10,000, ₦20 for ₦10,000–₦100,000, ₦50 for anything above ₦100,000. Withdrawals to a bank: flat ₦10 (waived under ₦1,000) plus the bank network's transfer charge and 7.5% VAT on that charge. Adding money is free. For customers: the app is free — the merchant's fee covers the cost.
Can I pay many people at once?
Yes — Pay Many lets you pay up to 20 ThynkPay users in one go: add people by phone number or from your recents, set amounts (or one amount for everyone), and confirm with a single PIN. Everyone is paid in one secure bank transaction, each payment gets its own receipt, and if one person can't be paid the others still get theirs — a failed payment is never charged. Fees are the same as the equivalent single payments. See the step-by-step guide at /pay-many-guide.html.
Your account
What about my BVN?
Your BVN is sent once to Providus Bank for NIBSS verification. We never store your BVN on our own servers. Read the full details in our Privacy Policy.
What if my customer doesn't have a smartphone?
Any Android phone running Android 6 (Marshmallow) or newer, or any iPhone 6S or newer, can install the ThynkPay app. The app is small and works on any data plan. If you're not sure, our field agent can help your customers check when they visit.
Getting started
Where can I download the ThynkPay app?
ThynkPay is live on Google Play (search “ThynkPay” or open play.google.com/store/apps/details?id=com.thynkpay.mobile) and the App Store (apps.apple.com/app/id6760615518). Both listings link straight to the download. Scan the QR codes in the “Get the app” section with your phone camera for a one-tap install.
I'm a business owner — how do I get onboarded?
Tap the merchant button at the top of the page (or scroll to the For Merchants section). A field agent visits your shop within 48 hours with everything needed — including your printed QR code poster, account setup, and training.
I have another question — how do I reach you?
Email us at info@thynkpay.com. We reply within a few hours during business hours (Mon–Sat, 8am–8pm WAT). For urgent questions, WhatsApp us at +234 704 700 7134.
Didn't find it?
We reply within a few hours during business hours — Mon–Sat, 8am–8pm WAT.
Or visit the support page for channels, hours and security reports.